Privacy Policy

Data Controller

Flourishstar Logistics Air & Sea Cargo is the data controller responsible for your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity Data

• Full name
• Business name (if applicable)

b. Contact Data

• Email address
• Telephone number
• Residential or business address

c. Shipment Data

• Sender and recipient details
• Parcel contents (where required for customs)
• Delivery instructions and tracking information

d. Financial Data

• Payment details (processed securely via third-party providers)
• Billing address
• Transaction records

e. Communication Data

• Messages, enquiries, or complaints submitted to us

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual Necessity – To provide and manage shipping services
• Legal Obligation – To comply with customs, tax, and regulatory requirements
• Legitimate Interests – To improve services and ensure business efficiency
• Consent – For marketing communications (where applicable)

How We Use Your Data

We use your personal data to:

• Process and deliver shipments
• Communicate shipment updates and customer support
• Manage payments and invoices
• Comply with international shipping and customs regulations
• Improve our services and customer experience
• Prevent fraud and ensure security

Sharing Your Data

We may share your personal data with:

• Logistics partners and carriers (for delivery and transportation)
• Customs and regulatory authorities (for international shipments)
• Payment processors (for secure transactions)
• IT and service providers supporting our business operations

We ensure all third parties respect your data and comply with data protection laws. We do not sell your personal data.

International Data Transfers

Due to our operations between Ghana, the UK, and the USA, your data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries deemed to provide adequate protection

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and data encryption
• Access controls and staff confidentiality obligations
• Regular security reviews

Data Retention

We retain your personal data only as long as necessary for:

• Service delivery
• Legal and regulatory compliance
• Resolving disputes

Typically, records are retained for up to 6 years in line with UK legal requirements.

Your Data Protection Rights

Under UK GDPR, you have the right to:

To exercise your rights, contact us using the details above.

Marketing Communications

We may send you updates or offers if you have opted in. You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Cookies and Website Tracking

If you use our website, we may use cookies to:

• Improve user experience
• Analyse website traffic
• Enhance functionality

You can manage cookies through your browser settings.

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact: